session

FNOL/FOS: Establishing consistent SOPs that increase revenue, avoid issues, and elevate customer service

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May 20, 2026 @ 2:00 pm - 2:45 pm

  • Wekiwa 3
  • Wekiwa 3

About Session

This session will offer best practices for your First Notice of Loss and First On Site staff to reduce cycle time while increasing volume and cash flow. Established SOP’s also enable you to maintain consistent results and elevated customer service even in seasonal or surge volume periods. Learn all this and more in this informative and topical session.

Speakers

Russ Jacobs

Director of Customer Development, Esporta Wash Systems Inc.