The Conversations That Shape What’s Next

Full Agenda Coming Soon

On the Main Stage

Where performance, leadership, and alignment take center stage.

Tuesday - May 19

Opening General Session - JONATHAN MIKO

CEO, Altimeter solutions group

Jonathan Miko opens the conference by framing what performance under pressure looks like for the industry today and why bringing the industry together matters more than ever. He will share perspective on current conditions, emerging themes, and the challenges and opportunities shaping the year ahead.

Keynote - Aron Ralston

Moutaineer & Survivor

Aron Ralston shares his powerful story of survival, resilience, and responsibility in moments where every decision matters. Through his personal experience, Aron challenges audiences to think differently about accountability, adaptability, and leadership when circumstances are at their most demanding. His message connects deeply to the realities of high-pressure environments and the choices that define outcomes. This keynote delivers inspiration grounded in perspective, not platitudes.

Panel - Bringing the Industry Together

Panel MoDerator - Jonathan Miko

The restoration industry performs best when its parts work together and that’s hardest when the pressure is highest.

For the first time on the ACCESS main stage, carriers, contractors, and vendors will sit down together to talk about what really happens when urgency, expectations, and accountability collide. This conversation focuses on the gaps that slow things down, the moments that create tension, and the practical steps needed to improve clarity and alignment so the industry can move forward together.

WEDNESDAY - May 20

From Restoration to Ritz-Carlton: How Great Leaders Build Customer Experience Cultures

Chris Nordyke - Floodlight Consulting Group

In a marketplace where technical skill and speed are no longer enough, the true differentiator is the experience your clients feel. In this powerful keynote, Chris Nordyk reveals how restoration leaders can borrow lessons from Ritz-Carlton to build a culture that delivers remarkable service at every touchpoint. Through real-world stories and five practical building blocks, attendees will learn how to empower their teams, close service gaps, and create moments that turn customers into lifelong advocates.

Panel - Customer Experience in Action

Panel moderator - Chris Nordyke, Floodlight Consulting Group

This panel brings together operational leaders, carriers, contractors, and industry partners to talk about how customer experience actually comes together. Panelists will share what they’re trying to accomplish, the pressures they’re working within, and what’s been working well in practice. The conversation focuses on understanding how different sides of the industry connect and where better alignment makes a difference for customers.

Panel - MRP Leadership: Building for What Matters

Panel moderator - Michelle Blevins, C&R Magazine

This panel brings together MRP leadership to discuss where the company is headed and the priorities guiding its next phase. The conversation focuses on how leaders are setting direction, balancing long-term vision with operational realities, and making decisions that position the company for continued performance.

Closing General Session - Keith Hemmer

COO, Altimeter solutions group

Keith Hemmer wraps up the conference by reflecting on what we’ve heard, what we’ve learned, and what it means for the work ahead. His closing session centers on perspective, progress, and how the industry can keep moving forward together. Attendees will leave with a clear sense of purpose and momentum.