AGENDA TEST

Full Agenda Coming Soon

Time	Gatlin Terrace	Shingle Creek Golf Club	Training	Wekiwa 3	Wekiwa 6	Wekiwa 7	Wekiwa 8
7:00 am		Opening Day Golf Tournament with Breakfast & Lunch Kick off the conference with a morning on the course. Begin with breakfast, play alongside industry peers, and wrap with lunch as the event gets underway.
8:00 am			Cotality Training – The Estimator’s Edge: Beyond the Basics		Xactimate Fundamentals to Advanced Estimating This four-hour Xactimate course combines foundational and advanced training into a single, comprehensive session. Attendees will learn how to build accurate estimates from start to finish, beginning with essential fundamentals …
12:00 pm			Altimeter University (AU) Training Altimeter University is a centralized platform designed to accelerate contractor readiness and performance. It provides immediate access to: With this platform, contractors can be trained and field-ready within hours. Even … Susann Eisenhauer Learning and Development Manager, Altimeter Soultions Group
1:00 pm			Cotality Training			Xactware Innovations for Modern Restoration Work This hands-on session helps Altimeter members see how modern Xactimate innovations extend beyond estimating into active job management. Attendees will gain practical experience with tools that support restoration workflows—from capturing moisture readings …
3:00 pm				Contractor Fun Learning – Group 1 Get ready for a high-energy showdown where regions go head-to-head in contractor-themed games like Jeopardy, Name That Tool, Family Feud, and Wheel of Fortune. It’s fast-paced, a little competitive, and … Altimeter Team	Contractor Fun Learning – Group 2 Get ready for a high-energy showdown where regions go head-to-head in contractor-themed games like Jeopardy, Name That Tool, Family Feud, and Wheel of Fortune. It’s fast-paced, a little competitive, and … Altimeter Team	Contractor Fun Learning – Group 3 Get ready for a high-energy showdown where regions go head-to-head in contractor-themed games like Jeopardy, Name That Tool, Family Feud, and Wheel of Fortune. It’s fast-paced, a little competitive, and … Altimeter Team	Contractor Fun Learning – Group 4 Get ready for a high-energy showdown where regions go head-to-head in contractor-themed games like Jeopardy, Name That Tool, Family Feud, and Wheel of Fortune. It’s fast-paced, a little competitive, and … Altimeter Team
6:00 pm	Welcome Reception Join us for an evening of live music, great food, and conversation as we kick off the conference. A relaxed setting to connect with peers and settle into the week …

Time	Exhibitor Hall	Main Stage	The Wizarding World of Harry Potter at Universal Studios	Wekiwa 3	Wekiwa 4	Wekiwa 5	Wekiwa 6	Wekiwa 7	Wekiwa 8
6:45 am	Breakfast with Exhibitors Ease into the day with breakfast alongside our exhibitors. It’s a chance to connect early, discover new partners, and have conversations that go beyond the booth.
8:30 am		Opening General Session Jonathan Miko opens the conference by framing what performance under pressure looks like for the industry today and why bringing the industry together matters more than ever. He will share … Jonathan Miko CEO, Altimeter Solutions Group
9:15 am		Keynote Aron Ralston shares his powerful story of survival, resilience, and responsibility in moments where every decision matters. Through his personal experience, Aron challenges audiences to think differently about accountability, adaptability, … Aron Ralston Moutaineer & Survivor
10:45 am				The Invisible Leak: Plugging Process Gaps to Scale Without Burnout When a loss comes in, your team’s reaction is instinctual—but is it efficient? After observing restoration workflows across the globe, one thing is clear: the path from Point A to … Paul Silliman Head of Sales and Customer Success, Clean Claims	Building a Tech Ecosystem That Performs, Not Just Powers with RIA To move beyond “feature chasing” and help restoration leaders evaluate their technology through the lens of performance, ensuring that individual tools (CRMs, documentation, financial intelligence) communicate seamlessly to drive actual …	Liberty Mutual Town Hall An open forum to discuss carrier programs, priorities, and perspectives. Contractors will have the opportunity to ask questions and participate in open conversation.	Auto Club Group Town Hall An open forum to discuss carrier programs, priorities, and perspectives. Contractors will have the opportunity to ask questions and participate in open conversation.	Workforce Under Pressure: Rethinking Retention & Recruiting in Restoration Labor pressure isn’t temporary, it’s structural. In an industry defined by urgency and high expectations, recruiting faster won’t solve the problem if the talent pipeline itself is weak. This panel … Kristy Sifford Founder, Wylander Dr. Jake Avila Associate Professor of Construction Management, Middle Tennessee State University Lisa Lavender CEO, Lever360	Power Moves for Precision Exits: Preparing Your Business for the Next Chapter In this session on engineering your best exit from your restoration business, Gokul breaks down the metrics that drive enterprise value and reveal how prepared your company is for market. … Gokul Padmanabhan Founder and Business Broker, Restoration Brokers of America
11:30 am	Lunch with Exhibitors Refuel and reconnect during lunch alongside our exhibitors. Spend time exploring new partners, learning more about available solutions, and continuing conversations from the day.
1:00 pm				Growth vs. Grit: Balancing Revenue Ambitions with Operational Discipline In today’s insurance restoration environment, the pressure to grow revenue is relentless, but unchecked growth can strain operations, erode margins, and exhaust teams. This session explores the delicate balance between … Josh Bachman Business Development Advisor, Violand Management Associates		HIPPO Town Hall An open forum to discuss carrier programs, priorities, and perspectives. Contractors will have the opportunity to ask questions and participate in open conversation.		Unlocking New Opportunities: Altimeter’s Home Warranty & Manufactured Housing Partnerships This session covers how to work effectively with 2-10 Home Warranty and Clayton Homes—including communication expectations, workflow standards, and service quality requirements—while outlining what contractors can expect in return, such … Johnetta Johnson Senior VP of Operations, Altimeter Solutions Group	Flexible, Not Fragile: Building Teams That Win Under Pressure The pace of change in the restoration industry is exhausting. Things are moving faster than ever. This requires business leadership to be disciplined and flexible. Learn how to create a … Phillip Rosebrook President, Business Mentors
2:00 pm				Experience Is the Brand: How We Built a Trust-Driven Culture at Thomasville Restoration In restoration, experience is everything. At Thomasville Restoration, a trust-driven culture is not just a value—it’s a performance standard, reflected in consistent 4.9-star customer reviews. Learn how disciplined leadership, clear … Alexus Neidert Head of Brand + Culture, Thomasville Restoration JaMar Plater COO, Thomasville Restoration		SageSure Town Hall An open forum to discuss carrier programs, priorities, and perspectives. Contractors will have the opportunity to ask questions and participate in open conversation. Kimberly Gilley Account Executive, Altimeter Solutions Group	From Scope to Supply: Streamlining Interior Repairs with Verisk and Lowe’s See how estimates built in Verisk can flow directly into material ordering through Lowe’s. This session walks contractors through the end-to-end workflow for interior repairs, with a focus on drywall … Geoff Nielsen Director, Contents Data & Direct Supplier, Verisk Charles VanCleave National Account Manager – Specialty Restoration, Lowe's	Hiring Like a Pro: Building a Process That Actually Works Most small businesses don’t have a hiring process — they have a hiring moment. A resume looks promising, the interview “feels good,” and a few weeks later you’re wondering how you … Kristy Sifford Founder, Wylander
2:30 pm	Snack Break Outside Exhibit Hall Grab a quick snack and recharge. Refreshments available just outside the Exhibit Hall.
3:00 pm						Engineering Town Hall An open forum to discuss carrier programs, priorities, and perspectives. Contractors will have the opportunity to ask questions and participate in open conversation. Tina Pettinato Senior VP, Altimeter Solutions Group
4:00 pm		Bringing the Industry Together Panel The restoration industry performs best when its parts work together and that’s hardest when the pressure is highest. For the first time on the ACCESS main stage, carriers, contractors, and … Jonathan Miko CEO, Altimeter Solutions Group Luke Micakovic CEO/Senior Partner, ICON Restoration Services Kristina Tomasetti VP, Claims Optimization, SageSure Jesse Herrera EVP Global Product & Operations, Cotality Aaron Brunko President, Property Estimating Solutions, Verisk Bill Gandsey COO, Tri-Tech Restoration & Construction
5:00 pm	Happy Hour with Exhibitors Unwind with drinks and connect with exhibitors and industry peers. A great opportunity to continue conversations and explore solutions beyond the booth.
7:30 pm			A Night at Hogwarts: Awards & Celebration We’re taking this year’s awards dinner to Universal Studios. Hosted inside The Wizarding World of Harry Potter, the evening brings together recognition, connection, and a setting that makes the night … Tina Pettinato Senior VP, Altimeter Solutions Group Johnetta Johnson Senior VP of Operations, Altimeter Solutions Group Jonathan Miko CEO, Altimeter Solutions Group Keith Hemmer COO, Altimeter Solutions Group

Time	Exhibitor Hall	Main Stage	Wekiwa 3	Wekiwa 4	Wekiwa 5	Wekiwa 6	Wekiwa 7	Wekiwa 8
6:45 am	Breakfast with Exhibitors Ease into the day with breakfast alongside our exhibitors. It’s a chance to connect early, discover new partners, and have conversations that go beyond the booth.
8:30 am		From Restoration to Ritz-Carlton: How Great Leaders Build Customer Experience Cultures In a marketplace where technical skill and speed are no longer enough, the true differentiator is the experience your clients feel. In this powerful keynote, Chris Nordyk reveals how restoration … Chris Nordyke President, Floodlight Consulting Group
9:30 am		Customer Experience in Action Panel This panel brings together operational leaders, carriers, contractors, and industry partners to talk about how customer experience actually comes together. Panelists will share what they’re trying to accomplish, the pressures … Chris Nordyke President, Floodlight Consulting Group Marcie Richardson COO, Guarantee Restoration Dr. Theresa Young CSAA Scott MorgenRoth Brand Director, GuildQuality Johnetta Johnson Senior VP of Operations, Altimeter Solutions Group
10:45 am			What’s Really Happening Inside Restoration Companies Today Join Michelle Blevins and Leighton Healey as they unpack the 2026 State of the Industry Report, the restoration industry’s leading benchmarking study delivering real data from contractors in the field. … Leighton Healey CEO, KnowHow Michelle Blevins Publisher + Owner, C&R Magazine	Scope Is the SLA: How Top Contractors Win ManagedRepair Programs Today—and Prepare for What’s Next In managed repair networks, contractor performance is measured as much by file execution as by field execution. Scope speed, documentation accuracy, and estimate defensibility directly impact program scorecards, desk review … Chris Gulbronson Director of Customer Success, Encircle	Church Insurance Company of Vermont Town Hall An open forum to discuss carrier programs, priorities, and perspectives. Contractors will have the opportunity to ask questions and participate in open conversation.	CSAA Town Hall An open forum to discuss carrier programs, priorities, and perspectives. Contractors will have the opportunity to ask questions and participate in open conversation.	Stop Hiring, Start Leading: How Adaptive Leadership Solves the Retention Crisis in Restoration Retention isn’t just about keeping people; it’s about creating a culture where they feel valued and want to stay. In the restoration industry, where small teams and limited advancement opportunities … Rod Cruce Founder and Chief Growth Officer, Trifecta Growth Institute	Not All Subs Are Created Equal: How to Build a Reliable Bench Finding subcontractors is easy. Finding qualified, compliant, and dependable subcontractors is not. This panel brings together technology leaders and recruiting experts to break down what proper vetting really looks like … Ed Baldwin CEO, ProfileGorilla Taylor Hardin Account Executive, Altimeter Solutions Group Bill Lang Director of Compliance, Altimeter Solutions Group Chris Andronaco CEO, Sublynk
11:30 am	Lunch with Exhibitors Refuel and reconnect during lunch alongside our exhibitors. Spend time exploring new partners, learning more about available solutions, and continuing conversations from the day.
1:00 pm			Beyond the Score: How Customer Feedback Predicts Operational Risk Trust is everything—and your survey results are one of the clearest signals of how well that trust is being earned. In this breakout session, we’ll show how customer feedback isn’t … Scott MorgenRoth Brand Director, GuildQuality Laura Summerlin Head of Growth & Marketing, GuildQuality	The Owner Bottleneck During CAT Response: The Hidden Cost of Slow Decisions As restoration companies scale, especially during CAT events, the owner often becomes the slowest-moving constraint in the system. When too many approvals, overrides, and exceptions funnel through one person, job … Mark Shippe Principal Consultant, Shippe Consulting Group	Erie Town Hall An open forum to discuss carrier programs, priorities, and perspectives. Contractors will have the opportunity to ask questions and participate in open conversation. Kimberly Gilley Account Executive, Altimeter Solutions Group	American Family Town Hall An open forum to discuss carrier programs, priorities, and perspectives. Contractors will have the opportunity to ask questions and participate in open conversation.	Mobilization: Systems for Speed, Consistency & Reduced Frustration This session focuses on the practical side of operational readiness — how standardized systems, physical organization, and clear role alignment allow teams to respond faster, make fewer mistakes, and reduce … Lisa Lavender CEO, Lever360	How to Keep Your Claims Moving and Get Paid Faster Everyone wants to get paid faster. And while there are many factors that influence payment timelines, there are also areas within a contractor’s control that can make a difference. Across … Todd Lipkin VP of Finance, Altimeter Solutions Group Johnetta Johnson Senior VP of Operations, Altimeter Solutions Group
2:00 pm			FNOL/FOS: Establishing consistent SOPs that increase revenue, avoid issues, and elevate customer service This session will offer best practices for your First Notice of Loss and First On Site staff to reduce cycle time while increasing volume and cash flow. Established SOP’s also … Russ Jacobs Director of Customer Development, Esporta Wash Systems Inc.	The Concrete Playbook: Building Restoration’s Future Workforce The restoration industry is facing a growing workforce challenge that threatens long-term sustainability and growth. As demand for restoration services continues to rise and a generation is looking to exit, … Dr. Jake Avila Associate Professor of Construction Management, Middle Tennessee State University		Altimeter Q&A: Why Contractors Get Dropped from Networks (and How to Avoid It) Join the Altimeter team for an open Q&A. Success often comes down to the details across both operations and credentialing. We’ll discuss the standards that matter most, how performance and … Bill Lang Director of Compliance, Altimeter Solutions Group Cristina Ramos Senior Regional Field Manager, Altimeter Solutions Group Natasha Ryan Senior Regional Field Manager, Altimeter Solutions Group Chris Peppard Senior Regional Field Manager, Altimeter Solutions Group		Allstate Inspection Town Hall An open forum to discuss carrier programs, priorities, and perspectives. Contractors will have the opportunity to ask questions and participate in open conversation.
2:45 pm	Snacks & Swag Hour with Exhibitors Grab a snack, pick up some swag, and spend time connecting with exhibitors. A relaxed hour to explore, engage, and enjoy the energy of the Exhibit Hall.
4:05 pm		MRP Leadership Panel: Building for What Matters This panel brings together MRP leadership to discuss where the company is headed and the priorities guiding its next phase. The conversation focuses on how leaders are setting direction, balancing … Michelle Blevins Publisher + Owner, C&R Magazine Jonathan Miko CEO, Altimeter Solutions Group Keith Hemmer COO, Altimeter Solutions Group Tina Pettinato Senior VP, Altimeter Solutions Group Johnetta Johnson Senior VP of Operations, Altimeter Solutions Group
4:45 pm		Closing General Session Keith Hemmer wraps up the conference by reflecting on what we’ve heard, what we’ve learned, and what it means for the work ahead. His closing session centers on perspective, progress, … Keith Hemmer COO, Altimeter Solutions Group