Contractor Fun Learning – Group 1
Get ready for a high-energy showdown where regions go head-to-head in contractor-themed games like Jeopardy, Name That Tool, Family Feud, and Wheel of Fortune. It’s fast-paced, a little competitive, and …
What’s Really Happening Inside Restoration Companies Today
Join Michelle Blevins and Leighton Healey as they unpack the 2026 State of the Industry Report, the restoration industry’s leading benchmarking study delivering real data from contractors in the field. …
Beyond the Score: How Customer Feedback Predicts Operational Risk
Trust is everything—and your survey results are one of the clearest signals of how well that trust is being earned. In this breakout session, we’ll show how customer feedback isn’t …
Experience Is the Brand: How We Built a Trust-Driven Culture at Thomasville Restoration
In restoration, experience is everything. At Thomasville Restoration, a trust-driven culture is not just a value—it’s a performance standard, reflected in consistent 4.9-star customer reviews. Learn how disciplined leadership, clear …
FNOL/FOS: Establishing consistent SOPs that increase revenue, avoid issues, and elevate customer service
This session will offer best practices for your First Notice of Loss and First On Site staff to reduce cycle time while increasing volume and cash flow. Established SOP’s also …
Growth vs. Grit: Balancing Revenue Ambitions with Operational Discipline
In today’s insurance restoration environment, the pressure to grow revenue is relentless, but unchecked growth can strain operations, erode margins, and exhaust teams. This session explores the delicate balance between …
The Invisible Leak: Plugging Process Gaps to Scale Without Burnout
When a loss comes in, your team’s reaction is instinctual—but is it efficient? After observing restoration workflows across the globe, one thing is clear: the path from Point A to …