About Session
In a marketplace where technical skill and speed are no longer enough, the true differentiator is the experience your clients feel. In this powerful keynote, Chris Nordyk reveals how restoration leaders can borrow lessons from Ritz-Carlton to build a culture that delivers remarkable service at every touchpoint. Through real-world stories and five practical building blocks, attendees will learn how to empower their teams, close service gaps, and create moments that turn customers into lifelong advocates.
