About Session
As restoration companies scale, especially during CAT events, the owner often becomes the slowest-moving constraint in the system. When too many approvals, overrides, and exceptions funnel through one person, job starts stall, crews sit idle, and project managers overload. Right when speed matters most.
This session reframes owner dependency as a measurable capacity bottleneck, not a leadership issue. Attendees will learn how decision latency impacts labor utilization, throughput, and revenue during surge conditions, and how high-performing restoration companies redesign authority and accountability before pressure hits.